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FAQ's

 How do I place an order?

After deciding the product(s), quantity, size(s) & shipping method, simply click the “Add to Cart” Button that can be found at the bottom of each the product description then proceed to enter your shipping address. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.

How do I make changes to my order?

Yes, you may request for changes to your order. Please contact our Customer Service within 3 hours of placing the order.

What payment methods are available?

We accept credit cards (Visa, Master Card, American Express, and Discover) and PayPal.

Is my information secure when making payments at Uniquescentx 

No card information is ever stored at Uniquescentx and it remains the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through Stripe and Paypal which are the most secure payment processors for online shopping used by millions of people daily.

We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data.Uniquescentx does NOT keep credit card information on record.  

SHIPPING & DELIVERY FAQS

Do You Ship Internationally?

Uniquescentx is proud to serve our customers from all over the world except some countries, APO and FPO. The default pricing on our website is in USD, the conversion rate depends on your issuing credit card company used in the transaction. Our website will default US Dollars on the checkout page.

It usually takes 14-21 business days to arrive in your country, however, in some instances, delivery may be delayed depending on your country's customs. Uniquescentx is not responsible for customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery. For full details on shipping duration please refer to our Shipping & Delivery page.

Can I change my shipping address?

It is the responsibility of the customer to make sure that the shipping address was filled up accurately. Once you have placed an order, the information goes straight to our fulfillment team which takes 1-2 working days to process. After which our fulfillment team will send the tracking codes to the data entry team to update the tracking codes and send a shipping confirmation email to you. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 3 hours of placing the order.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Do note:

  1. To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays in processing and shipping of your orders.
  2. Customs, Postal Services & Us (Uniquescentx ) are different entities hence we are not liable for any delays caused by customs or local post services.

 Uniquescentx will not be liable or responsible for undelivered orders that are lost due to the incorrect shipping information that the customer has provided. We will only be able re-ship the order if it was Returned To Sender. There will be no refunds issued for orders lost due to incorrect shipping information provided by the customer.

How long does it take for my order to be sent out?

Our handling time takes 1-2 business days. This means that your order(s) will generally be sent out within this period.

 How do I track my package?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch. You may also check on the status of your order at any time by emailing the customer support desk at info@uniquescent.com

I tried to track my order and the status states "Return To Sender", What should I do?

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mailbox or doorstep.

How long does it take for an order to arrive?

Delivery can vary and take 14-21 business days after your order is processed. Order processing duration is between 3-5 business days. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS, Epacket, EMS and all have tracking numbers.

For detailed information on shipping duration please refer to our Shipping & Delivery page.

If you're still not sure, just email us at info@uniquescent.com We're happy to help.

I tried to track my order and the status states "Delivered" but I have not received my order. What should I do?

We know how important your order is!Uniquescentx provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Uniquescentx does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact your local post office or the courier company to discuss the issue and file a claim with them.

I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So, please don't panic if you don't receive all of your items at once… they are on the way. 

Where do your other items come from?

Uniquescentx is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff. 

Who is responsible for Customs Duties, VAT, And Taxes?

 The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. The recipient is the importer of record and must comply with all laws and regulations of the destination country, including ensuring lawful import of our merchandise. We are not responsible for orders which are confiscated by customs in destination countries.

RETURNS & EXCHANGES

Basic Refund Policy

There are 2 types of items Uniquescentx  sells, and all 3 have slightly different Refund Policies:

  • Retail Items: These have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund. Customer pays return shipping for returns.
  • Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
  • Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like. If you have a question about your return, contact us at info@uniquescentx.com 

Please refer to our refund policy for detailed information.

STILL, HAVE QUESTIONS?

Sure, no problem! Just email us at info@uniquescent.com and we'll get back to you right away. 

 

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